Delivery terms & conditions
Term and Conditions - Please Read Carefully
Postage- General & UK
RE UK, For all UK Mainland deliveries there is a minimum delivery charge of £4.95 (unless free shipping is indicated). This will be a registered delivery that will require a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, a £12 re-delivery charge will be incurred - (this is the shippers terms and cost price to W2 for doing this). If you cancel your order once we have attempted delivery you will be charged for delivery costs.
The above re-delivery charges are applicable to orders outside the UK but will incur differing costs depending on country.
With regard to breakages - please see section at the bottom of the page.
1. UK Mainland - Delivery time 3 - 7 working days
2. EU countries - Delivery time 5 - 10 working days.
3. USA and Canada - Delivery time 5 - 14 working days.
Important - all customers
If customers wish to change an order once placed email us immediately on email@example.com and we will endeavour to help, but please be aware that order confirmations are sent directly to our warehouse for dispatch and outside working hours and during holiday this might not be possible to control.
Also be aware that W2 is based in the UK and therefore time differences might occur.
Important, there is a maximum postage charge of €50, no matter what you buy. (As standard policy and not including offers). Our warehouse is located in the UK for All European dispatch so please allow good time for orders to arrive with you. Please note that goods shipped outside EU regulated countries such as CH or Norway, customers will be liable to pay duties on good imported. W2 Products LTD will not be held responsible for any charges related to this.
Postage USA and Canada
Important, in the USA there is a maximum postage charge of $35 for web orders - no matter what you purchase. (As standard policy and no including offers). In Canada the maximum postage charge for a web order is $50, (As standard policy and not including offers), but you the customer will be responsible for all duties incured.
Our warehouse is located in Dallas so if you live in the far north of the country shipping will take longer to reach you as we run a UPs ground service to keep shipping costs down.
USA and Canada - Delivery time approx' 5 - 14 working days.
This will be a registered delivery that will requires a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver due to incorrect details / no one in to receive the goods and you do not contact them, a re-delivery charge will be incurred - ( This will be the shippers cost price to W2 for doing this). If you cancel your order once we have attempted delivery you will be charged for delivery costs.
For all orders destined for Canada the receiver will be liable for all duties incurred.
Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by W2 Products Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
The W2 - Whitbread and Wilkinson Commitment.
We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 14 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 48 hours (Monday to Friday).
Please note that our couriers deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.
Should you have a complaint of any nature, no matter how big or small, then please do not hesitate to contact a member of our customer service team as soon as possible on the details below. All communications will remain totally confidential and will be dealt with promptly (usually within 48 hours Monday to Fridays) and fairly. We will then endeavour to keep you completely informed with the progress.
If you change your mind about your order once the goods have arrived, then we will happily exchange them / refund you once the 'undamaged' products have arrived back at the agreed return destination, however the customer is liable for all shipping costs, also please make sure you have a proof of delivery as we cannot refund you for lost goods in transit.
If a breakage should occur, please do not throw the item away. Keep it in it's packaging and inform us of the problem within 7 days of receiving the goods otherwise we cannot be held responsible for damage incurred.
The shippers might want to collect the items. In addition to this photographs are a great help to us, so remember to please keep the faulty goods until we have resolved the issue.E-mail: firstname.lastname@example.org
Telephone: 020 7922 1444
(between the hours of 10.00am and 5.00pm)